Personalisation and withdrawal

Details approved in preview

Before payment, review spelling, dates, place, message, privacy and product choices. The approved snapshot and hash are frozen with the order.

Errors in entered data

Contact support immediately. A correction may be possible only before immutable documents are issued or physical fulfilment reaches the submitted stage.

Service errors

If delivered content differs from the approved snapshot because of the seller or its providers, the applicable conformity remedies remain available.

Controlled reprint

A replacement uses the frozen approved data. Assets already submitted to fulfilment are immutable and are not silently regenerated.

Withdrawal by component

The ordinary withdrawal period is 14 days. For standard physical goods it starts when you, or a third party designated by you other than the carrier, take physical possession; for digital content and services it starts when the contract is concluded.

For clearly personalised physical goods, the exclusion in Article 59(1)(c) of the Italian Consumer Code may apply. For standard goods, the ordinary rules remain available.

For digital content not supplied on a tangible medium, the right is lost when performance begins only after prior express consent and acknowledgement under Article 59(1)(o).

For the star-selection and Private Registry service, an expressly requested early start does not itself remove the right: it is lost only after full performance under Article 59(1)(a), subject before then to the rules on any proportionate amount for the part already supplied.

The checkout presents separate unchecked declarations and retains their exact text, version, timestamp and hash. You may withdraw through the dedicated site function or by sending an unequivocal statement to hello@astarforyou.com.

Remedies and support

Withdrawal exclusions do not remove legal remedies for defects, damage, errors or non-conformity. These include restoration of conformity—such as correction, reprint or replacement—or, where provided by law, a price reduction or termination of the contract.

Use the dedicated problem-reporting form or contact email hello@astarforyou.com; a conformity report is handled separately from a withdrawal statement.