Terms of sale

1. Scope

These terms apply to digital dedication content, Private Registry services and any made-to-order physical products sold through astarforyou.com.

2. Orders and contract formation

The customer reviews the localised product, personalisation, price and required declarations before submitting payment. The contract is concluded when payment is confirmed and an order confirmation is issued.

The durable-medium confirmation includes the order summary, the hash of the approved preview, the version of these Terms and the applicable notices, and the exact text of the declarations accepted.

3. Prices

Prices are shown in EUR and include VAT at the rate applicable to the destination country, where due. The VAT rate, VAT amount, shipping and any optional costs are shown before payment; the displayed total is final.

4. Payment

Payment is processed by the stated provider. The seller does not store complete card details.

5. Digital delivery

Digital documents are generated after payment and made available through the protected order page and email links. Service times are estimates unless expressly stated otherwise.

6. Physical delivery

Physical products are made to order and shipped to the address approved at checkout. Tracking is supplied when available.

7. Right of withdrawal

Standard goods: the ordinary 14-day period starts when you, or a third party designated by you other than the carrier, take physical possession. Specific statutory starting rules apply to multiple deliveries.

Clearly personalised physical goods: the right of withdrawal is excluded where the conditions of Article 59(1)(c) of the Italian Consumer Code are met.

Digital content not supplied on a tangible medium: the ordinary 14-day period starts when the contract is concluded. It is lost when performance begins only after your prior express consent and acknowledgement, under Article 59(1)(o) of the Italian Consumer Code.

Star-selection and Private Registry service: the ordinary 14-day period starts when the contract is concluded. If you expressly request early performance, you may withdraw until the service has been fully performed, subject where applicable to a proportionate amount for the part already supplied. The right is lost only after full performance under Article 59(1)(a) of the Italian Consumer Code.

You may exercise withdrawal through the ‘Withdraw from the contract here’ function on the site or by sending an unequivocal statement to hello@astarforyou.com. Each component is assessed separately. The exact applicable declarations are retained with the order.

Withdrawal exclusions never affect the legal guarantee or remedies for defects, damage, errors or non-conformity.

8. Legal guarantee of conformity

Goods, digital content and digital services are covered by the mandatory legal guarantee of conformity. Consumers may request restoration of conformity—such as correction, reprint or replacement—or, where provided by law, a price reduction or termination of the contract.

9. Defects, damage and non-conformity

Report the problem promptly with the order number and useful evidence. A suggested time for photographs does not reduce statutory rights.

10. Refunds

Approved refunds are made through the original payment method unless otherwise agreed, within the applicable legal time limit.

11. Complaints

Send complaints to email hello@astarforyou.com. The seller records and answers support cases using a case number.

12. Applicable law and jurisdiction

These terms are governed by Italian law. This choice does not deprive consumers habitually resident in another country of mandatory protections that cannot be excluded under the law of that country.

For consumer disputes, the courts determined by mandatory consumer-jurisdiction rules remain competent, including the court of the consumer’s residence or domicile where applicable.

13. Alternative dispute resolution

Consumers may use a competent alternative dispute resolution (ADR) body where available under the applicable consumer-protection rules.

The European ODR platform was discontinued on 20 July 2025. The European Commission publishes the current list of ADR bodies at https://consumer-redress.ec.europa.eu/list-alternative-dispute-resolution-adr-bodies_en. The complaint channels described on this site remain available.

14. Changes

The version accepted with an order remains frozen with its language, timestamp and hash. Later changes apply only prospectively.