Terms of sale

1. Scope

These terms apply to the digital dedication content and Private Registry services sold through astarforyou.com for the United States. Physical products are not offered in the United States at launch.

2. Orders and contract formation

You review the localized product, personalization, price and required declarations before submitting payment. The contract is concluded when payment is confirmed and an order confirmation is issued.

Placing an order includes your express request that production and supply of the personalized digital content, and of the star-selection and Private Registry service, begin immediately after payment.

The order confirmation is sent by email and includes the order summary, the hash of the approved preview, the version of these Terms and of the applicable notices, and the exact text of the declarations accepted. The seller retains that record with the order.

3. Prices

Prices are fixed amounts shown in EUR and are exclusive of sales tax. They are not converted from another currency at the time of purchase.

Where the seller is registered for sales tax and required to collect it, the applicable sales tax is calculated at checkout and shown separately, together with any optional costs, before payment. This document does not state a sales-tax rate.

The amount payable for an order is the total shown at checkout immediately before payment.

4. Payment

Payment is processed by the stated provider. The seller does not store complete card details.

5. Digital delivery

Digital documents are generated after payment and made available through the protected order page and email links. Service times are estimates unless expressly stated otherwise.

6. Physical delivery

There is no physical delivery for United States orders. Physical products and shipping are not available in the United States at launch, and no printed item, carrier, tracking, delivery date or shipping charge is offered under these terms.

There is no European-fulfillment fallback: a United States order is not shipped from Europe or from any other origin.

7. Cancellations

This section is the seller’s contractual cancellation policy. It does not state, and must not be read as stating, any statutory cancellation, return or cooling-off right.

At checkout you expressly request that production and supply of the personalized digital content, and of the star-selection and Private Registry service, begin immediately after payment. Production normally begins as soon as payment is confirmed.

To request cancellation, email hello@astarforyou.com from the order email address with your order number, or use the cancellation form linked at the end of these Terms. The request is timestamped when it is received.

If the seller receives the request before production of an order component has begun, the seller cancels that component and refunds in full the amount paid for it, as described in section 10.

Once the personalized content for a component has been produced and made available, or the star has been assigned and recorded in the A Star For You Private Registry for the order, that component can no longer be canceled, because it is created for the order using the details you approved and cannot be supplied to anyone else.

Each order component is assessed separately. The exact declarations that applied to the order are retained with it.

This policy never limits the seller commitments and remedies in sections 8 and 9, and it does not limit any right or remedy that cannot be waived or limited under the law that applies to you.

8. What the seller commits to

The seller commits that the digital content supplied will match the preview you approved and the description of the product you purchased, and that it will be made available in a usable format through the protected order page and email links.

The seller also commits to correct and reissue, at no charge, any document that is missing, unusable or different from the approved preview because of the seller or its providers, as described in section 9.

These are contractual commitments of the seller. This document does not describe the warranty law of any state or country and makes no statutory warranty statement.

Nothing in these Terms limits or waives any right, warranty or remedy that cannot be limited or waived under the law that applies to you.

9. Problems with the digital content

Report a problem promptly to hello@astarforyou.com or through the problem-reporting form, with the order number, the document concerned and a description of the problem.

The seller checks the report against the approved snapshot and the record frozen with the order. Where the problem is attributable to the seller or its providers, the seller corrects and reissues the affected document at no charge, using the approved data.

If the seller cannot correct or reissue the affected content within a reasonable time, the seller refunds the amount paid for it under section 10.

Errors in details you entered and approved in the preview are not defects. The Personalization and cancellations page explains which corrections may still be possible.

10. Refunds

Approved refunds are issued to the original payment method unless you and the seller agree otherwise. The seller initiates the refund promptly after approving it; the time needed for the amount to appear depends on the payment provider and on the card issuer or bank.

Refunds are made in EUR for the amount actually charged for the refunded component, together with any sales tax collected on that amount.

Refunds under these Terms are the seller’s contractual policy. They do not limit any right or remedy that cannot be waived or limited under the law that applies to you.

11. Complaints

Send complaints to email hello@astarforyou.com. The seller records and answers support cases using a case number.

12. Resolving disputes

The seller aims to resolve every complaint directly. Contact email hello@astarforyou.com with the order number; the seller records the case with a case number and answers through the same channel.

If a complaint cannot be resolved directly, you keep every remedy available to you under the law that applies to you. These Terms do not require you to use any particular dispute-resolution body.

13. Changes

The version accepted with an order remains frozen with its language, timestamp and hash. Later changes apply only prospectively.