Personalization and cancellations

Details approved in preview

Before payment, review spelling, dates, place, message, privacy and product choices. The approved snapshot and hash are frozen with the order.

Errors in entered data

Contact support immediately. A correction may be possible only before the immutable documents are issued.

Service errors

If delivered content differs from the approved snapshot because of the seller or its providers, the seller commitments and remedies described below remain available.

Controlled reissue

A replacement digital document uses the frozen approved data. Documents already issued for an order are immutable and are not silently regenerated.

Cancellations by order component

Cancellation is the seller’s contractual policy and is set out in full in the Terms of Sale. It is not a statement of any statutory cancellation or return right.

At checkout you expressly request that production begin immediately for the personalized digital content and for the star-selection and Private Registry service. Each component is treated separately.

A component can be canceled while its production has not yet begun. Once the personalized content has been produced and made available, or the star has been assigned and recorded in the A Star For You Private Registry for the order, that component can no longer be canceled.

The checkout presents separate unchecked declarations and retains their exact text, version, timestamp and hash. To request cancellation, email hello@astarforyou.com with the order number or use the cancellation form linked below.

Remedies and support

Cancellation limits never affect the seller commitments for content that is missing, unusable or different from the approved preview. In those cases the seller corrects and reissues the affected document at no charge using the frozen approved data, and refunds the amount paid for it if correction or reissue is not possible.

Use the problem-reporting form or contact email hello@astarforyou.com. A report about the content is handled separately from a cancellation request, and sending one does not start the other.

Nothing on this page limits any right or remedy that cannot be waived or limited under the law that applies to you.