Frequently asked questions

It is a lasting way to express a memory: we connect the chosen name and date to a real star identified in astronomical catalogues, and retain that association in the A Star For You Private Registry. You receive personalised documents containing the star’s real data. This does not purchase the star or change its scientific designation.

• What you are buying →

Yes. The certificate and dossier show its catalogue identifier, coordinates and constellation. These are the same references used by public astronomical archives, so you can check them independently.

That is a reasonable question. A service should state precisely what it provides. A Star For You sells a symbolic dedication connected to a real, identifiable star; it does not sell ownership of the star or assign a scientific designation. Content, price and conditions are shown before payment, and the verification code lets anyone check the dedication afterwards.

• Check what you are really buying →

No. The service does not transfer ownership of a celestial object. You buy a personalised dedication connected to a real star, the content included in the selected offer, and the record of that association in the A Star For You Private Registry.

No. The chosen name remains associated with the dedication in the A Star For You Private Registry, while astronomers continue to identify the star by its catalogue identifiers. Our documents show both without confusing them.

• Methodology and sources →
• How the Private Registry works →

No. It records the private dedication, associated star, available astronomical data and verification code. It is not a title of ownership and does not alter the star’s scientific designation.

No subscription, renewal or mandatory recurring fee applies. The checkout total is the price of the selected offer, including VAT where applicable, and it is shown for confirmation before payment.

• Read the terms of sale →

You can review and edit everything before payment. After confirmation, contact us immediately: we may still be able to intervene if documents have not been generated. Seller errors remain covered by the applicable remedies.

• Personalisation and withdrawal →

Withdrawal may be excluded for personalised goods, digital content supplied immediately after the required express request and acknowledgement, and services fully performed after the customer requested an early start. Seller error, defects, damage and non-conformity are separate and remain covered by the terms of sale and statutory guarantee.

• Personalisation and withdrawal →
• Terms of sale →
• Report a problem →

Read what is and is not sold, inspect the astronomical sources and real document examples, compare catalogue prices, review the terms and seller details, and try the verification page. The “What you are buying” page brings these checks together.

• What you are really buying →
• Service comparison checklist →

That depends on brightness, season, location and sky conditions. Visibility cannot be guaranteed for every time or place. The dossier states the magnitude and the guide suggests when and where to look and whether binoculars may be needed.

Estimated preparation time: a few minutes after payment confirmation. It can vary and is not guaranteed. We email you as soon as the documents are available. The documents appear on the order page and in an email with download links.

• How we estimate times and values →

No. The UK store offers the digital dedications only, and no European print is sent as a substitute: A Star For You delivers digital files everywhere. No parcel is shipped and no shipping packaging is used. You can of course print the files yourself.

• Digital delivery →

Yes. The configurator uses the same layout system as the final documents so you can review your words first. The approved checkout summary and its cryptographic hash are retained as evidence.

• Try the configurator →

An archive astronomical image is selected by a fixed rule and frozen on first issue. It is not a photograph taken on that date, and the document says so. Credit and provenance always accompany the image.

• Methodology and sources →

Yes. Memorial dedications start at the most protective privacy level. You can keep one private, make it accessible only with its code, or publish it, and change the setting later. Nothing is shared automatically.

• The memorial dedication →

For digital content and the service, the right of withdrawal is lost only under the conditions explained in the dedicated notice, such as your express consent to immediate performance and your acknowledgement that the right is lost. Defects and seller errors remain covered: we regenerate the documents or, where the law provides, refund. The exact conditions and consent evidence for your order are shown before payment and retained with the order.

• Personalisation and withdrawal →

We collect the data needed to fulfil the order and create the dedication. Public verification never shows the buyer’s email, amounts or private account data. You choose the dedication privacy level. Retention details are in the Privacy Notice.

• Privacy →
• The Private Registry →

Every certificate contains a unique code and QR code. Entering the code on the verification page confirms the dedication and its connected star. What is displayed depends on the selected privacy level.

• Verification page →

Contact us with the order number and, if possible, a screenshot. For a generation error, a corrupted file or content that differs from the preview you approved, we reissue the document or provide the applicable remedy without extra cost.

• Contact →

Yes. Enter billing details during checkout. The invoice is issued and sent by email with the order confirmation; contact us with the order number if a correction is needed.

Standard includes the private gift page with the photograph of the sky and four PDFs: a personalised certificate, astronomical dossier, sky map and observation guide. Premium adds what stays after the gift is opened: the A3 poster of the map to print wherever you like, wallpapers for phone and computer, downloads for the person who receives it and the extended dossier, with the apparent constellation, observability through the year and a glossary. The gift page, certificate, map and guide are the same in both; the symbolic meaning of the dedication does not change.

• See the dossier pages →